Q: Can I change or cancel my order?
A: We strive to fulfill and ship every order as quickly as possible. Therefore, there is a limited amount of time in which an order can be cancelled. We are unable to make any changes to an order once it has been submitted.
Q: How do I know if my order has shipped?
A: You will receive an email confirmation with your FedEx tracking number and order details as soon as your order has shipped. Please retain this email for your records.
Q: What is your return policy?
A: The BOSICEO-GOLF stands behind every item we sell. We are committed to having satisfied customers that love golf and tennis as much as we do. In the unlikely event that you are not completely satisfied with the product you purchased, simply return it within 30 days. If the item is still brand new, you will receive a refund back to the original form of payment.
Q: How do I return merchandise?
A: Merchandise purchased online can be returned by emailing Customer Service to obtain a Return Authorization Number.
Q: Are items covered under a warranty?
A: All products are backed by manufacturer's warranties. If you have a problem during the manufacturer's warranty period, BOSICEO-GOLF will do everything we can to assist you with your particular situation. Please call or email customer service for more information.
Q: What forms of payment do you accept?
A: BOSICEO-GOLF accepts the following forms of payment: Visa, MasterCard and PayPal.
Q: How do I contact you if I have questions about my order?
A: You can reach our customer service team at firstname.lastname@example.org Monday-Friday from 8am to 7pm EST, Saturday and Sunday 10am-5pm EST.
Q: When and how will my order ship?
A: We ship Monday through Friday with the exception of holidays. In order to cut down on transit times and provide a vast product assortment, we ship via FEDEX from various store locations across the country. If your item ships directly from the manufacturer, it may arrive via UPS or USPS as well. Even if your order is shipped in multiple packages, there will be no additional shipping charges incurred.